Her face has not been shown. She has shoulder-length, dark and wavy hair in the anime, and light-colored hair in the manga. In a flashback, she was shown wearing a white jacket or shawl over a dark dress. On her right middle finger is a ring and her left wrist is adorned with a single bracelet. She also appears to wear nail polish.
She is neglectful towards Chrome and seems very unkind.
During the Mist Ring Battle, she was shown in a flashback complaining to her husband about Chrome's condition and how she fails to understand the girl who no one wants alive. She was unwilling to sacrifice herself for Chrome and is shown to be upset about who she is. These words were, unbeknownst to her, heard by Chrome in the ICU.